Customer Success Manager, Life Sciences SaaS — Remote

Veeva Systems, Inc.; Philadelphia (Philadelphia County); Remote; USD 100,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision

Flexible PTO

Retirement programs

1% charitable giving

Job summary

Veeva Systems, Inc. is seeking a Customer Success Manager to ensure our customers’ success with Veeva Quality applications.

You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, demonstrate value, and guide adoption. You will lead with curiosity, own relationships with business decision makers and application owners, and coordinate with strategy, sales, product, and services to address needs.

Qualifications

• 7+ years’ experience in Quality within life sciences industry.
• Experience working with or in large global pharmaceutical or CRO companies.
• Customer-facing consulting experience.
• Experience managing relationships with key decision makers and application owners.
• Ability to travel up to 25%.

Responsibilities

• Support 4-6 large, global customers post-implementation with Veeva Quality applications.
• Lead with curiosity, act as a trusted advisor and own the relationship with customers’ business decision makers and application owners.
• Liaise with Veeva strategy, sales, product and/or services’ stakeholders to address customer needs.
• Through proactive engagement, provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs.
• Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning.

Skills

Quality in life sciences

Pharma/CRO experience

Customer relationship management

Consulting experience

Travel readiness

Tools

Veeva Vault

Job description

Veeva Systems, Inc. is seeking a Customer Success Manager to ensure our customers’ success with Veeva Quality applications.

You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, demonstrate value, and guide adoption. You will lead with curiosity, own relationships with business decision makers and application owners, and coordinate with strategy, sales, product, and services to address needs.