Remote Customer Success Manager — Life Sciences SaaS

Veeva Systems, Inc.; Philadelphia (Philadelphia County); Remote; USD 100,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Flexible PTO

Retirement programs

1% charitable giving program

Job summary

Veeva Systems is seeking a Customer Success Manager to drive success for customers using Veeva's Commercial Content and Medical Vault apps. You will act as a liaison between customers and Veeva, guiding value realization and handling proactive engagements.

You will partner with global customers to understand goals, advise on optimizing existing investments, and lead with curiosity as a trusted advisor. Travel up to 25% and collaborate with Strategy, Sales, Product and Services teams.

Qualifications

• 7+ years of experience in promotional content or Medical within life sciences industry.
• Experience working with or in large global pharmaceutical companies.
• Customer-facing consulting experience.
• Experience managing relationships with key decision makers and application owners.
• Ability to travel up to 25%.

Responsibilities

• Support 4-6 large, global customers post-implementation with Veeva PromoMats and Veeva Medical applications.
• Lead with curiosity, act as a trusted advisor and own the relationship with customers' business decision makers and application owners.
• Liaise with Veeva Strategy, Sales, Product and/or Services' stakeholders to address customer needs.
• Provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs.
• Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning.

Skills

Customer-facing consulting

Relationship management

Travel up to 25%

Tools

Veeva Vault

Job description

Veeva Systems is seeking a Customer Success Manager to drive success for customers using Veeva's Commercial Content and Medical Vault apps. You will act as a liaison between customers and Veeva, guiding value realization and handling proactive engagements.

You will partner with global customers to understand goals, advise on optimizing existing investments, and lead with curiosity as a trusted advisor. Travel up to 25% and collaborate with Strategy, Sales, Product and Services teams.