Strategic Customer Success Manager – Life Sciences SaaS (Remote)

OpenKrill; United States; Remote; USD 100,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision, and basic

Flexible PTO and holidays

Retirement programs

1% charitable giving program

Job summary

Veeva Systems is a mission-driven SaaS leader in life sciences, empowering customers with Quality applications and global impact. The Customer Success Manager will serve as a liaison to drive collaboration and demonstrate value through proactive engagement.

You will partner with global customers to understand goals, guide how to maximize investments, and align strategies with Veeva's suite to meet business needs. Travel up to 25% and work from home or in the office as needed.

Qualifications

• 7+ years’ experience in Quality within life sciences industry.
• Experience working with or in large global pharmaceutical or CRO companies.
• Customer-facing consulting experience.
• Experience managing relationships with key decision makers and application owners.

Responsibilities

• Serve as liaison between Veeva and customer stakeholders to foster collaboration.
• Proactively engage to highlight value using Veeva Quality apps and triage escalations.
• Partner with global customers to understand goals and leverage investments.
• Address customer needs by liaising with strategy, sales, product, and services.
• Create a customer roadmap based on business goals and needs.

Skills

Quality in life sciences

Global pharmaceutical experience

Customer-facing consulting

Relationship management

Travel up to 25%

Tools

Veeva Vault

Job description

Veeva Systems is a mission-driven SaaS leader in life sciences, empowering customers with Quality applications and global impact. The Customer Success Manager will serve as a liaison to drive collaboration and demonstrate value through proactive engagement.

You will partner with global customers to understand goals, guide how to maximize investments, and align strategies with Veeva's suite to meet business needs. Travel up to 25% and work from home or in the office as needed.