Remote Senior Customer Success Manager – Life Sciences SaaS

Veeva Systems, Inc.; Northern (KY); Hybrid; USD 100,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible PTO

Company holidays

Retirement programs

Charitable giving program

Job summary

Veeva Systems is seeking a Customer Success Manager to ensure customer success with Veeva's Commercial Content and Medical Vault applications. You will partner with global customers, understand goals, and drive value realization.

Responsibilities include managing post-implementation relationships with 4-6 large customers, advising stakeholders, and guiding them to maximize use of Veeva apps. Travel up to 25% may be required.

Qualifications

• 7+ years in promotional content or Medical within life sciences industry
• Experience with large global pharmaceutical companies
• Customer-facing consulting experience
• Experience managing relationships with key decision makers and application owners
• Ability to travel up to 25%

Responsibilities

• Support 4-6 large, global customers post-implementation with Veeva PromoMats and Veeva Medical applications
• Lead with curiosity, act as a trusted advisor and own the relationship with customers’ business decision makers and application owners
• Liaise with Veeva Strategy, Sales, Product and/or Services’ stakeholders to address customer needs
• Provide strategic guidance to optimize use of Veeva applications and create a customer roadmap
• Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning

Skills

Customer-facing consulting

Relationship management

Promotional content

Medical content

Travel up to 25%

Job description

Veeva Systems is seeking a Customer Success Manager to ensure customer success with Veeva's Commercial Content and Medical Vault applications. You will partner with global customers, understand goals, and drive value realization.

Responsibilities include managing post-implementation relationships with 4-6 large customers, advising stakeholders, and guiding them to maximize use of Veeva apps. Travel up to 25% may be required.