Global Customer Success Manager — Remote Life Sciences SaaS

Veeva Systems, Inc.; Chicago (IL); Remoto; USD 100.000 - 160.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Flexible PTO

Retirement programs

1% charitable giving program

Descrizione del lavoro

Veeva Systems, Inc. is seeking a Customer Success Manager to drive value for global customers using Veeva’s Commercial Content and Medical Vault applications. You will serve as a trusted advisor, coordinating with customer stakeholders to maximize adoption and impact.

You will partner with international life sciences clients to understand goals, shape success roadmaps, and guide investments to meet their business needs, while traveling up to 25% when required.

Competenze

• 7+ years’ experience in promotional content or Medical within life sciences industry.
• Experience working with or in large global pharmaceutical companies.
• Customer-facing consulting experience.
• Experience managing relationships with key decision makers and application owners.
• Ability to travel up to 25%.

Mansioni

• Support 4-6 large, global customers post-implementation with Veeva PromoMats and Veeva Medical applications.
• Lead with curiosity, act as a trusted advisor and own the relationship with customers’ business decision makers and application owners.
• Liaise with Veeva Strategy, Sales, Product and/or Services’ stakeholders to address customer needs.
• Through proactive engagement, provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs.
• Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning.

Conoscenze

Customer success

Relationship management

SaaS experience

Promotional content

Life sciences

Consulting

Strumenti

Veeva Vault

Descrizione del lavoro

Veeva Systems, Inc. is seeking a Customer Success Manager to drive value for global customers using Veeva’s Commercial Content and Medical Vault applications. You will serve as a trusted advisor, coordinating with customer stakeholders to maximize adoption and impact.

You will partner with international life sciences clients to understand goals, shape success roadmaps, and guide investments to meet their business needs, while traveling up to 25% when required.