Remote Customer Success Manager — Healthcare Tech Solutions

Streamline Healthcare Solutions; Idaho; Remote; USD 70,000 - 80,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote US-based role. You will manage multiple customer accounts, align with Mountain/Central time zones, and ensure high customer satisfaction while coordinating with product teams.

Qualified candidates have a Bachelor's degree, CSM experience preferred, and readiness to travel up to 20%. Salary ranges from $70,000 to $80,000 per year, DOE. Visa sponsorship is not available.

Qualifications

• Bachelor's degree or higher in a related field.
• Experience as a Customer Success Manager is desirable.
• Background in Behavioral Healthcare or EMR is preferred.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts and ensure satisfaction.
• Provide product and industry consultation.
• Facilitate timely access to resources needed.
• Facilitate sales of added functionality and modules.
• Frequent communication with product managers, developers, testers and staff.
• Maintain customer retention and satisfaction targets (≥85%).

Skills

Customer management

Project management

Change management

Leadership

Communication

Travel willingness

Education

Bachelor's degree or higher in a related field

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote US-based role. You will manage multiple customer accounts, align with Mountain/Central time zones, and ensure high customer satisfaction while coordinating with product teams.

Qualified candidates have a Bachelor's degree, CSM experience preferred, and readiness to travel up to 20%. Salary ranges from $70,000 to $80,000 per year, DOE. Visa sponsorship is not available.