Remote Customer Success Manager - Healthcare Tech

Streamline Healthcare Solutions; North Carolina; Remote; USD 70.000 - 80.000; Vollzeit

Zusammenfassung

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote position based in the United States. You will manage multiple customer accounts, provide product guidance, and drive customer satisfaction across time zones aligned to Mountain or Central time.

Role requires a related bachelor's degree, experience in customer success, project/change management, leadership, and strong communication skills. Travel up to 20% may be required.

Qualifikationen

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background in Behavioral Healthcare or Electronic Medical Records is preferred.
• Excellent interpersonal and written/oral communication skills.
• Innovative mindset.
• Strong critical thinking and problem solving abilities.
• Willingness to travel up to 20%.
• Willingness to work alternate schedules as required.

Aufgaben

• Manage multiple customer accounts and align with customer needs and priorities.
• Oversee projects to ensure deliverables are met and conduct regular customer meetings.
• Provide product and industry consultation to customers.
• Facilitate timely access to resources needed by customers.
• Support sales of added functionality and modules to increase customer efficiency.
• Communicate frequently with product managers, developers, testers and other staff.
• Maintain high customer retention and satisfaction metrics (target ~85%+).

Kenntnisse

Customer Success

Project Management

Leadership

Communication

Change Management

Problem Solving

Ausbildung

Bachelor's degree in related field

Jobbeschreibung

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote position based in the United States. You will manage multiple customer accounts, provide product guidance, and drive customer satisfaction across time zones aligned to Mountain or Central time.

Role requires a related bachelor's degree, experience in customer success, project/change management, leadership, and strong communication skills. Travel up to 20% may be required.