Remote Customer Success Manager - Healthcare Tech Solutions

Streamline Healthcare Solutions; West Virginia; Remote; USD 70,000 - 80,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote, United States-based role. You will manage multiple customer accounts, align with customer needs, and coordinate across product, engineering, and sales teams to ensure an exceptional customer experience.

The position typically follows Mountain or Central time, supports clients in those zones, and requires travel up to 20%. Bachelor’s degree or higher is preferred, with prior CSM experience welcome and strong

Qualifications

• Bachelor's degree or higher in a related field.
• Prior Customer Success Manager experience is desirable.
• Experience in project management and change management.
• Excellent interpersonal and written and oral communication skills.
• Willingness to travel up to 20%.
• Willingness to work alternate schedules as required.

Responsibilities

• Manage multiple customer accounts and understand customer needs and priorities.
• Coordinate across teams to ensure deliverables are met.
• Provide product and industry consultation to customers.
• Facilitate timely access to resources and support.

Skills

Communication skills

Leadership

Project management

Change management

Customer success experience

Education

Bachelor's degree or higher in related field

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote, United States-based role. You will manage multiple customer accounts, align with customer needs, and coordinate across product, engineering, and sales teams to ensure an exceptional customer experience.

The position typically follows Mountain or Central time, supports clients in those zones, and requires travel up to 20%. Bachelor’s degree or higher is preferred, with prior CSM experience welcome and strong