Remote Customer Success Manager — Healthcare Software

Streamline Healthcare Solutions; Central City (CO); Remote; USD 70,000 - 90,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to manage multiple client accounts, align with their needs, and coordinate across teams to deliver exceptional service. The role supports customers aligned with Mountain/Central time zones and may require up to 20% travel.

The ideal candidate has a Bachelor’s degree or higher, prior CSM experience, and strong project/change management skills within healthcare or EMR environments. This is a remote US-based position.

Qualifications

• Bachelor's degree or higher in a related field is required or preferred.
• Experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management is expected.
• Leadership and team-building skills are essential.
• Background in Behavioral Healthcare or EMR experience is preferred.

Responsibilities

• Manage multiple customer accounts and align with customer goals.
• Understand customer needs and priorities to drive satisfaction.
• Coordinate cross-functional teams to ensure timely deliverables.
• Conduct regular meetings to review customer needs and progress.
• Promote additional functionality/modules to increase customer efficiency.
• Maintain high customer retention and satisfaction levels (target 85%+).

Skills

Project Management

Change Management

Leadership

Team Building

Customer Success

Education

Bachelor's degree or higher

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to manage multiple client accounts, align with their needs, and coordinate across teams to deliver exceptional service. The role supports customers aligned with Mountain/Central time zones and may require up to 20% travel.

The ideal candidate has a Bachelor’s degree or higher, prior CSM experience, and strong project/change management skills within healthcare or EMR environments. This is a remote US-based position.