Remote Customer Success Manager - Healthcare Tech

Streamline Healthcare Solutions; Phoenix (AZ); Remote; USD 70,000 - 80,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote role based in the United States. The position supports Mountain or Central time zones to assist customers effectively.

Salary ranges from $70,000 to $80,000 per year, with DOE and visa sponsorship not provided. The role involves managing multiple customer accounts, understanding needs, guiding projects, and driving customer satisfaction while promoting product functionality across teams.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Excellent interpersonal skills and effective written and oral communication skills.
• Innovative
• Critical thinking, problem solving abilities.
• Willingness to travel up to 20%.
• Willingness to work alternate schedules, as required.

Responsibilities

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Provide product and industry consultation.
• Facilitate timely access to resources needed.
• Facilitate sales of added functionality and modules to increase the customer's efficiency.
• Frequent communication and meetings with other team members including product managers, developers, testers and other internal staff.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Skills

Customer Success

Project management

Change management

Leadership

Communication

Travel flexibility

Alternate schedules

Education

Bachelor's degree or higher

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote role based in the United States. The position supports Mountain or Central time zones to assist customers effectively.

Salary ranges from $70,000 to $80,000 per year, with DOE and visa sponsorship not provided. The role involves managing multiple customer accounts, understanding needs, guiding projects, and driving customer satisfaction while promoting product functionality across teams.