Remote Customer Success Manager — Healthcare Tech

Streamline Healthcare Solutions; Florida; Remote; USD 70,000 - 80,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote role based in the United States. You will manage multiple customer accounts, align on needs, and coordinate across teams to ensure a superb overall experience.

The role requires a bachelor's degree, leadership skills, and experience in project/change management, with travel up to 20% and flexibility for alternate schedules. DOE salary range is $70,000 to $80,000 per year.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management
• Leadership and Team Building Skills
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Excellent interpersonal skills and effective written and oral communication skills.
• Innovative
• Critical thinking, problem solving abilities.
• Willingness to travel up to 20%.
• Willingness to work alternate schedules, as required.

Responsibilities

• Manage multiple customer accounts: Understand customer needs and priorities; Manage projects to ensure deliverables are met; Regular meetings to stay up to date with customer needs.
• Provide product and industry consultation
• Facilitate timely access to resources needed
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Frequent communication and meetings with other team members including product managers, developers, testers and other internal staff.
• Maintain customer retention
• Customer Satisfaction Rating of 85% or greater

Skills

Customer Success

Project Management

Change Management

Leadership

Team Building

Behavioral Healthcare

EMR Knowledge

Interpersonal Skills

Communication Skills

Innovative

Critical Thinking

Travel

Flexible Schedule

Education

Bachelor's degree or higher in a related field

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote role based in the United States. You will manage multiple customer accounts, align on needs, and coordinate across teams to ensure a superb overall experience.

The role requires a bachelor's degree, leadership skills, and experience in project/change management, with travel up to 20% and flexibility for alternate schedules. DOE salary range is $70,000 to $80,000 per year.