Remote Customer Success Manager - Healthcare Tech

Streamline Healthcare Solutions; Nashville (TN); Remote; USD 70,000 - 80,000; Full time

Job summary

Streamline Healthcare Solutions, a remote-friendly technology company serving behavioral health organizations since 2003, seeks a Customer Success Manager to manage multiple accounts, ensure satisfaction, and coordinate across teams to deliver exceptional service.

The role aligns with Mountain or Central time zones, requiring up to 20% travel. The position offers a salary of $70,000–$80,000 per year, DOE, with no visa sponsorship.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Excellent interpersonal skills and effective written and oral communication skills.
• Willingness to travel up to 20%.
• Willingness to work alternate schedules, as required.

Responsibilities

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Provide product and industry consultation.
• Facilitate timely access to resources needed.
• Facilitate sales of added functionality and modules to increase the customer's efficiency.
• Frequent communication and meetings with other team members including product managers, developers, testers and other internal staff.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Skills

Leadership

Team Building

Communication

Critical thinking

Problem solving

Travel willingness

Education

Bachelor's degree or higher

Job description

Streamline Healthcare Solutions, a remote-friendly technology company serving behavioral health organizations since 2003, seeks a Customer Success Manager to manage multiple accounts, ensure satisfaction, and coordinate across teams to deliver exceptional service.

The role aligns with Mountain or Central time zones, requiring up to 20% travel. The position offers a salary of $70,000–$80,000 per year, DOE, with no visa sponsorship.