Remote Customer Success Manager in Healthcare Tech

Streamline Healthcare Solutions

Orangeburg (SC)

Remoto

USD 65.000 - 95.000

Tempo pieno

6 giorni fa

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Descrizione del lavoro

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote position based in the United States. The role entails managing multiple customer accounts, aligning with customer needs, and coordinating with cross-functional teams to ensure exceptional service.

You will travel up to 20% to support Mountain or Central time zones and drive adoption of platform modules. Ideal candidates hold a bachelor's degree, have prior CSM experience, and demonstrate strong project/change

Competenze

Bachelor's degree or higher in a related field.
Prior experience as a Customer Success Manager is desirable.
Experience in Project Management and Change Management.
Leadership and Team Building Skills.
Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
Willingness to travel up to 20%.

Mansioni

Manage multiple customer accounts.
Understand customer needs and priorities.
Manage projects to ensure deliverables are met.
Regular meetings to stay up to date with customer needs.
Facilitate sales of added functionality and modules to increase the customer’s efficiency.
Maintain customer retention.
Customer Satisfaction Rating of 85% or greater.