Remote Customer Success Manager — Healthcare Tech

Streamline Healthcare Solutions; Clifton (TX); Remote; USD 70,000 - 100,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote role based in the United States. You will manage multiple customer accounts, ensure satisfaction, and advocate for the customer across teams.

The role requires a Bachelor's degree or higher, prior CS experience, and skills in project and change management. Travel up to 20% is expected to support customers across Mountain/Central time zones.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer's efficiency.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Education

Bachelor's degree or higher in a related field

Leadership

Team Building

Travel willingness

Tools

Project Management

Change Management

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote role based in the United States. You will manage multiple customer accounts, ensure satisfaction, and advocate for the customer across teams.

The role requires a Bachelor's degree or higher, prior CS experience, and skills in project and change management. Travel up to 20% is expected to support customers across Mountain/Central time zones.