Remote Customer Success Manager - Healthcare Tech

Streamline Healthcare Solutions; South Carolina; Remote; USD 65,000 - 95,000; Full time

Job summary

Streamline Healthcare Solutions in the United States seeks a Customer Success Manager to oversee multiple client accounts, ensuring satisfaction and knowledge of our behavioral health software. This remote role supports Mountain or Central time zones.

You will coordinate with cross-functional teams, drive projects, and advocate for additional modules to increase client efficiency. A bachelor’s degree is required; CSM, PM, or change-management experience, and travel up to 20% are desirable.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background experience in Behavioral Healthcare or EMR preferred.

Responsibilities

• Manage multiple customer accounts and ensure satisfaction.
• Understand customer needs and priorities.
• Coordinate across teams to ensure an exceptional customer experience.
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Maintain customer retention and satisfaction.

Skills

Customer relationship management

Leadership

Project management

Change management

Behavioral healthcare knowledge

Education

Bachelor's degree or higher in a related field

Job description

Streamline Healthcare Solutions in the United States seeks a Customer Success Manager to oversee multiple client accounts, ensuring satisfaction and knowledge of our behavioral health software. This remote role supports Mountain or Central time zones.

You will coordinate with cross-functional teams, drive projects, and advocate for additional modules to increase client efficiency. A bachelor’s degree is required; CSM, PM, or change-management experience, and travel up to 20% are desirable.