Remote Customer Success Manager — Healthcare Tech & Growth

Streamline Healthcare Solutions; Tallahassee (FL); Remote; USD 70,000 - 80,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to manage multiple client accounts and ensure exceptional service. The role aligns with Mountain/Central time zones to support customers in those areas, and it is a remote US-based position with a salary of $70,000-$80,000 DOE.

Ideal candidates have PM/Change Mgmt experience, strong communication, leadership, and a background in Behavioral Healthcare or EMR systems. Some travel up to 20% is required.

Qualifications

• Bachelor's degree or higher in a related field.
• Experience in Project Management and Change Management.
• Leadership and team-building skills.
• Background in Behavioral Healthcare or EMR preferred.
• Excellent interpersonal and written/oral communication skills.
• Willing to travel up to 20%.
• Willingness to work alternate schedules.

Responsibilities

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Provide product and industry consultation.
• Facilitate timely access to resources needed.
• Facilitate sales of added functionality and modules to increase the customer's efficiency.
• Frequent communication and meetings with other team members including product managers, developers, testers and other internal staff.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Skills

Interpersonal skills

Communication skills

Leadership

Team building

Critical thinking

Problem solving

Willingness to travel

Education

Bachelor's degree or higher

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to manage multiple client accounts and ensure exceptional service. The role aligns with Mountain/Central time zones to support customers in those areas, and it is a remote US-based position with a salary of $70,000-$80,000 DOE.

Ideal candidates have PM/Change Mgmt experience, strong communication, leadership, and a background in Behavioral Healthcare or EMR systems. Some travel up to 20% is required.