Remote Customer Success Manager – Healthcare Tech

Streamline Healthcare Solutions

Yorktown (VA)

Remote

USD 70,000 - 90,000

Full time

6 days ago

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Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager for a fully remote position based in the United States. The role supports customers across Mountain and Central time zones, ensuring satisfaction and optimal use of the platform.

The ideal candidate has experience as a Customer Success Manager, strong project and change management skills, and the ability to lead cross-functional teams. Willingness to travel up to 20% is required, with a background in behavioral health or EMR

Qualifications

Bachelor's degree or higher in a related field.
Prior experience as a Customer Success Manager is desirable.
Experience in Project Management and Change Management.
Leadership and Team Building Skills.
Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.

Responsibilities

Manage multiple customer accounts and ensure satisfaction.
Coordinate across teams to deliver an exceptional customer experience.
Maintain ongoing customer relationships and advocate for customer needs.
Support customers across Mountain or Central time zones to align with their schedules.
Identify opportunities to expand functionality and modules to increase efficiency and retention.