Remote Customer Success Manager – Healthcare Tech

Streamline Healthcare Solutions; Lorida (FL); Remote; USD 70,000 - 80,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts, ensuring satisfaction and adoption of our behavioral health software.

The role typically follows Mountain or Central time to support US customers and is remote-based; salary ranges from $70,000 to $80,000 per year, DOE. You will collaborate with product, engineering, and support teams to advocate for customers and drive retention.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and team-building skills.
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Excellent interpersonal skills and effective written and oral communication skills.
• Willingness to travel up to 20%.
• Willingness to work alternate schedules, as required.

Responsibilities

• Manage multiple customer accounts and align with client needs.
• Lead projects to ensure timely delivery and updates.
• Conduct regular meetings to review progress.
• Provide product and industry consultation to clients.
• Coordinate access to resources and support cross-functional teams.
• Drive adoption of added functionality to improve efficiency.
• Maintain high customer retention and satisfaction metrics.

Skills

Customer Success

Project Management

Change Management

Leadership

Communication

Critical thinking

Education

Bachelor's degree or higher in related field

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts, ensuring satisfaction and adoption of our behavioral health software.

The role typically follows Mountain or Central time to support US customers and is remote-based; salary ranges from $70,000 to $80,000 per year, DOE. You will collaborate with product, engineering, and support teams to advocate for customers and drive retention.