Remote Customer Success Manager – Healthcare Tech Growth

Streamline Healthcare Solutions; United States; Remote; USD 70,000 - 80,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts, champion customer needs, and coordinate with product, engineering and support teams to deliver an exceptional service experience.

The role aligns with Mountain or Central time to support customers in those zones, with travel up to 20% and flexibility for alternate schedules as required. Remote US-based position.

Qualifications

• Bachelor’s degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management
• Leadership and Team Building Skills
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Excellent interpersonal skills and effective written and oral communication skills.
• Innovative
• Critical thinking, problem solving abilities.
• Willingness to travel up to 20%.
• Willingness to work alternate schedules, as required.

Responsibilities

• Manage multiple customer accounts and understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Provide product and industry consultation.
• Facilitate timely access to resources needed.
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Frequent communication and meetings with product managers, developers, testers and other internal staff.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Skills

Customer Success

Project Management

Change Management

Leadership

Communication

Education

Bachelor’s degree or higher in a related field

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts, champion customer needs, and coordinate with product, engineering and support teams to deliver an exceptional service experience.

The role aligns with Mountain or Central time to support customers in those zones, with travel up to 20% and flexibility for alternate schedules as required. Remote US-based position.