Remote Customer Success Manager - Healthcare IT

Streamline Healthcare Solutions; Madison (WI); Remote; USD 70,000 - 80,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote role based in the United States. The role offers a salary range of $70,000 to $80,000 per year, DOE, with visa sponsorship not available.

You will manage multiple customer accounts, align with Mountain or Central time, and collaborate with product, engineering, and sales teams to drive customer satisfaction and retention in the behavioral healthcare domain.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management
• Leadership and Team Building Skills
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Excellent interpersonal skills and effective written and oral communication skills.
• Willingness to travel up to 20%.
• Willingness to work alternate schedules, as required.

Responsibilities

• Manage multiple customer accounts
• Understand customer needs and priorities
• Manage projects to ensure deliverables are met
• Regular meetings to stay up to date with customer needs
• Provide product and industry consultation
• Facilitate timely access to resources needed
• Facilitate sales of added functionality and modules to increase the customer's efficiency
• Frequent communication and meetings with other team members including product managers, developers, testers and other internal staff
• Maintain customer retention
• Customer Satisfaction Rating of 85% or greater

Skills

Interpersonal skills

Written and verbal communication

Leadership

Project management

Change management

Behavioral healthcare experience

EMR familiarity

Education

Bachelor's degree or higher in a related field

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote role based in the United States. The role offers a salary range of $70,000 to $80,000 per year, DOE, with visa sponsorship not available.

You will manage multiple customer accounts, align with Mountain or Central time, and collaborate with product, engineering, and sales teams to drive customer satisfaction and retention in the behavioral healthcare domain.