Remote Customer Success Manager – Healthcare Tech

Streamline Healthcare Solutions; Illinois; Remote; USD 70,000 - 90,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple customer accounts, align with client needs, and advocate for the customer experience. The role coordinates across teams to ensure an exceptional customer experience.

The position aligns with Mountain or Central time zones and is a remote role based in the United States, with up to 20% travel to support behavioral health organizations using EMR systems.

Qualifications

• Bachelor's degree or higher in a related field.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.

Responsibilities

• Manage multiple customer accounts and understand customer needs.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality to increase the customer's efficiency.
• Maintain customer retention and achieve a Customer Satisfaction Rating of 85% or greater.

Skills

Customer Success Management

Project Management

Change Management

Leadership

Team Building

Education

Bachelor's degree or higher in a related field

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple customer accounts, align with client needs, and advocate for the customer experience. The role coordinates across teams to ensure an exceptional customer experience.

The position aligns with Mountain or Central time zones and is a remote role based in the United States, with up to 20% travel to support behavioral health organizations using EMR systems.