Remote Customer Success Manager — Healthcare Tech

Streamline Healthcare Solutions; Yuma (AZ); Remote; USD 70,000 - 80,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to join our remote team in the United States. You will manage multiple customer accounts, align with customer needs, and coordinate across teams to ensure an exceptional experience.

The role supports customers in Mountain or Central time zones, with a salary range of $70,000 - $80,000 per year and DOE. Employment visa sponsorship is not available for this position.

Qualifications

• Bachelor's degree or higher in a related field.
• Experience in Project Management and Change Management.
• Leadership and team-building abilities.
• Background in Behavioral Healthcare or EMR is preferred.
• Excellent interpersonal and written/oral communication skills.
• Willingness to travel up to 20%.
• Willingness to work alternate schedules, as required.

Responsibilities

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Provide product and industry consultation.
• Facilitate timely access to resources needed.
• Facilitate sales of added functionality and modules to increase the customer's efficiency.
• Frequent communication and meetings with other team members including product managers, developers, testers and other internal staff.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Skills

Interpersonal skills

Communication skills

Leadership

Team building

Problem solving

Critical thinking

Willing to travel

Education

Bachelor's degree or higher in a related field

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to join our remote team in the United States. You will manage multiple customer accounts, align with customer needs, and coordinate across teams to ensure an exceptional experience.

The role supports customers in Mountain or Central time zones, with a salary range of $70,000 - $80,000 per year and DOE. Employment visa sponsorship is not available for this position.