Remote Customer Success Manager — Healthcare Software

Streamline Healthcare Solutions; Kansas; Remote; USD 60,000 - 90,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple customer accounts from a remote, US-based position. The role supports clients across Mountain or Central time zones, ensuring satisfaction and advocating for customers within a fast-growing healthcare tech company.

Responsibilities include managing projects, aligning with client needs, and driving adoption of modules to boost efficiency, with travel up to 20% as needed.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management
• Leadership and Team Building Skills
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.

Responsibilities

• Manage multiple customer accounts to ensure satisfaction.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer's efficiency.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Skills

Leadership

Project Management

Change Management

Team Building

Customer Success

Education

Bachelor's degree or higher

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple customer accounts from a remote, US-based position. The role supports clients across Mountain or Central time zones, ensuring satisfaction and advocating for customers within a fast-growing healthcare tech company.

Responsibilities include managing projects, aligning with client needs, and driving adoption of modules to boost efficiency, with travel up to 20% as needed.