Remote Customer Success Manager - Healthcare Tech

Streamline Healthcare Solutions; Michigan; Remote; USD 70,000 - 110,000; Full time

Job summary

Streamline Healthcare Solutions, a high-growth healthcare technology company, is seeking a Customer Success Manager for a remote role based in the United States. You will manage multiple accounts and support customers across time zones.

The role requires a bachelor's degree, project and change management experience, leadership and teamwork skills, and a customer-first mindset. Travel up to 20% may be required; EMR/behavioral health background is a plus.

Qualifications

• Bachelor's degree or higher in a related field.
• Experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer's efficiency.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Skills

Customer success management

Project management

Change management

Leadership

Team building

Education

Bachelor's degree or higher

Tools

EMR systems

Job description

Streamline Healthcare Solutions, a high-growth healthcare technology company, is seeking a Customer Success Manager for a remote role based in the United States. You will manage multiple accounts and support customers across time zones.

The role requires a bachelor's degree, project and change management experience, leadership and teamwork skills, and a customer-first mindset. Travel up to 20% may be required; EMR/behavioral health background is a plus.