Remote Customer Success Manager — Healthcare Tech

Streamline Healthcare Solutions; Beryl (WV); Remote; USD 70,000 - 80,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to manage multiple accounts, align with Mountain or Central time, and drive customer satisfaction across our healthcare software platform.

You will partner with product teams, deliver strategic guidance, and ensure customers receive maximum value. This remote role supports US clients, with travel up to 20% and growth opportunities in a fast-growing healthcare tech environment.

Qualifications

• Bachelor's degree or higher in a related field.
• Experience in Customer Success or similar role.
• Strong project management and change management capabilities.
• Excellent interpersonal and written/oral communication skills.
• Leadership and team-building abilities.
• Willingness to travel up to 20% and adapt to alternate schedules.

Responsibilities

• Manage multiple customer accounts, understand needs and priorities; ensure deliverables.
• Provide product and industry consultation to customers.
• Facilitate timely access to resources and support needed by customers.
• Promote added functionality and modules to improve efficiency.
• Maintain frequent communication with product managers, developers and staff.
• Aim for high customer retention and satisfaction levels.

Skills

Project Management

Change Management

Leadership & Team Building

Interpersonal communication

Problem solving

Willingness to travel up to 20%

Schedule flexibility

Education

Bachelor's degree or higher in related field

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to manage multiple accounts, align with Mountain or Central time, and drive customer satisfaction across our healthcare software platform.

You will partner with product teams, deliver strategic guidance, and ensure customers receive maximum value. This remote role supports US clients, with travel up to 20% and growth opportunities in a fast-growing healthcare tech environment.