Remote Customer Success Manager - Health Tech

Streamline Healthcare Solutions; Ohio; Remote; USD 60,000 - 90,000; Full time

Job summary

Streamline Healthcare Solutions in the United States is seeking a Customer Success Manager to oversee multiple client accounts and ensure an exceptional customer experience. You will align with Mountain or Central time zones to support healthcare clients and collaborate across product, sales, and support teams.

The role focuses on expanding product usage in behavioral health software and EMR systems, building durable relationships, and driving client retention.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and team building skills.
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Skills

Customer success

Project management

Change management

Leadership

Travel readiness

Education

Bachelor's degree

Job description

Streamline Healthcare Solutions in the United States is seeking a Customer Success Manager to oversee multiple client accounts and ensure an exceptional customer experience. You will align with Mountain or Central time zones to support healthcare clients and collaborate across product, sales, and support teams.

The role focuses on expanding product usage in behavioral health software and EMR systems, building durable relationships, and driving client retention.