Remote Customer Success Manager - Healthcare Tech

Streamline Healthcare Solutions; Colorado; Remote; USD 65.000 - 95.000; Vollzeit

Zusammenfassung

Streamline Healthcare Solutions is seeking a Customer Success Manager to manage multiple client accounts, ensuring satisfaction and advocating for the customer across teams. The role operates on a schedule aligned with Mountain or Central time to support customers in those zones.

The ideal candidate holds a Bachelor's degree, has experience in customer success and project/change management, and can lead teams while fostering strong relationships in the behavioral health or EMR domain.

Qualifikationen

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Aufgaben

• Manage multiple customer accounts to ensure satisfaction.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Maintain customer retention.

Kenntnisse

Customer success

Project management

Change management

Leadership

Team building

Behavioral health

EMR knowledge

Travel willingness

Ausbildung

Bachelor's degree or higher in a related field

Jobbeschreibung

Streamline Healthcare Solutions is seeking a Customer Success Manager to manage multiple client accounts, ensuring satisfaction and advocating for the customer across teams. The role operates on a schedule aligned with Mountain or Central time to support customers in those zones.

The ideal candidate holds a Bachelor's degree, has experience in customer success and project/change management, and can lead teams while fostering strong relationships in the behavioral health or EMR domain.