Remote Customer Success Lead - Healthcare Tech

Streamline Healthcare Solutions; Pennsylvania; Remote; USD 70,000 - 100,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts, ensuring satisfaction, adoption of our behavioral health software, and ongoing value realization.

The role supports customers across Mountain and Central time zones with travel up to 20%. A related degree and experience in project and change management, plus leadership abilities, are required to drive success and retention.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management
• Leadership and Team Building Skills
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts and ensure satisfaction.
• Understand customer needs and priorities and align them with our offerings.
• Manage projects to ensure deliverables are met.
• Hold regular meetings to stay aligned with customer needs.
• Facilitate upsell of added functionality and modules to increase efficiency.
• Maintain customer retention and satisfaction ratings above target (85%+).

Skills

Customer success management experience

Project management

Change management

Leadership

Behavioral healthcare knowledge

Willingness to travel

Education

Bachelor's degree or higher in related field

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts, ensuring satisfaction, adoption of our behavioral health software, and ongoing value realization.

The role supports customers across Mountain and Central time zones with travel up to 20%. A related degree and experience in project and change management, plus leadership abilities, are required to drive success and retention.