Remote Customer Success Manager - Behavioral Health Tech

Streamline Healthcare Solutions; Georgia; Remote; USD 70.000 - 80.000; Vollzeit

Zusammenfassung

Streamline Healthcare Solutions, a remote-friendly United States software company, is seeking a Customer Success Manager to manage multiple client accounts and drive adoption of our behavioral health workflow solutions. This role typically aligns with Mountain or Central time and requires travel up to 20%.

You will collaborate with product, development, and support teams to ensure customer satisfaction and retention, targeting an 85%+ satisfaction rating.

Qualifikationen

• Requires a bachelor's degree or higher in a related field.
• Experience as a Customer Success Manager is desirable.
• Proven project management and change management experience.

Aufgaben

• Manage multiple customer accounts, understand needs and priorities, and ensure project deliverables.
• Provide product and industry consultation to clients.
• Coordinate access to resources needed for success.
• Promote and upsell added functionalities to increase efficiency.
• Maintain frequent communication with product, development, and support teams.
• Maintain customer retention and achieve a satisfaction rating of 85% or higher.

Kenntnisse

Project Management

Change Management

Leadership

Communication

Behavioral Healthcare/EMR familiarity

Interpersonal Skills

Ausbildung

Bachelor’s degree or higher in a related field

Tools

Electronic Medical Records (EMR) systems

Jobbeschreibung

Streamline Healthcare Solutions, a remote-friendly United States software company, is seeking a Customer Success Manager to manage multiple client accounts and drive adoption of our behavioral health workflow solutions. This role typically aligns with Mountain or Central time and requires travel up to 20%.

You will collaborate with product, development, and support teams to ensure customer satisfaction and retention, targeting an 85%+ satisfaction rating.