Remote Customer Success Manager: Education Partnerships

EverDriven, LLC; Remote Florida; Hybrid; USD 63,000 - 105,000; Full time

Benefits offered by this job

Virtual Doctor Visits

Life Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Flexible Time Off

Paid Holidays

Paid Time to Volunteer

FSA

401K Plan (with employer match)

Job summary

EverDriven is a Florida-based company delivering safe, reliable student transportation through a tech-powered, human-led model. We partner with school districts to serve students who need it most, including those with disabilities or those outside traditional routes, ensuring safety and readiness for learning.

The Customer Success Manager drives growth by building strong client relationships across districts, identifying upsell opportunities, and educating clients on EverDriven’s value

Qualifications

• Bachelor’s degree and/or equivalent years of experience
• Minimum of 5 years' experience in a business development or customer success role
• Strong interpersonal and communication skills with clients
• Excellent problem-solving and analytical abilities
• Ability to manage multiple priorities in a fast-paced environment
• Proactive and self-motivated with a passion for customer success
• Valid US driver's license in good standing
• Remote/WFH role with up to 33% travel

Responsibilities

• Implements strategies that deliver consistent customer satisfaction and retention
• Owns account relationships, strategy, pricing – including managing contract renewals and RFPs
• Proactively engages and builds relationships with decisions makers and all levels of school district personnel
• Understands retention and service risks in their book of business and works to drive risk mitigation plans where applicable
• Utilizes extensive product/service knowledge, problem-solving skills and training to enhance customer engagements while generating revenue
• Conducts regular check-ins and business reviews with clients to understand their goals and challenges, providing tailored solutions to meet their needs
• Works cross functionally and coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers
• Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges
• Advocates for solutions, product enhancements, and other actions to meet the needs of customers and cultivate growth

Skills

Interpersonal skills

Communication skills

Problem solving

Analytical abilities

Time management

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

EverDriven is a Florida-based company delivering safe, reliable student transportation through a tech-powered, human-led model. We partner with school districts to serve students who need it most, including those with disabilities or those outside traditional routes, ensuring safety and readiness for learning.

The Customer Success Manager drives growth by building strong client relationships across districts, identifying upsell opportunities, and educating clients on EverDriven’s value