Remote Customer Success Manager – Growth & Impact

EverDriven, LLC; Fort Lauderdale (FL); Remote; USD 88,000 - 105,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Flexible PTO

Paid Holidays

Volunteer Time Off

FSA

401K Match

Employee Discounts

Employee Assistance Program

Job summary

EverDriven, LLC is seeking a Customer Success Manager to drive growth by building strong client relationships with school districts. You will educate clients on EverDriven’s products and services, identify upsell opportunities, and guide the partnership across the customer lifecycle.

The role is remote within Florida, requires a valid US driver’s license, and involves up to 33% travel as needed to support districts. A data-driven, proactive problem-solver will excel in this position.

Qualifications

• Bachelor’s degree or equivalent years of experience.
• Minimum 5 years in business development or customer success.
• Strong interpersonal and communication skills to manage client relationships.

Responsibilities

• Implements strategies that deliver customer satisfaction and retention.
• Owns account relationships, strategy, pricing, and renewals/RFPs.
• Proactively engages with school district decision makers at all levels.
• Manages retention and service risk with mitigation plans.
• Utilizes product knowledge to enhance engagements and generate revenue.
• Conducts regular check-ins and business reviews to align with client goals.
• Collaborates across teams to access resources and deliver solutions.
• Represents customer needs to internal teams for product enhancements.
• Advocates for solutions to meet customer growth needs.

Skills

Relationship management

Communication

Problem solving

Multi-tasking

Driver's license

Education

Bachelor’s degree or equivalent

Job description

EverDriven, LLC is seeking a Customer Success Manager to drive growth by building strong client relationships with school districts. You will educate clients on EverDriven’s products and services, identify upsell opportunities, and guide the partnership across the customer lifecycle.

The role is remote within Florida, requires a valid US driver’s license, and involves up to 33% travel as needed to support districts. A data-driven, proactive problem-solver will excel in this position.