Remote CSM for Education Partnerships & Growth

EverDriven, LLC; West Palm Beach (FL); Remote; USD 88,000 - 105,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short Term Disability Insurance

Long Term Disability Insurance

Flexible Time Off

Paid Holidays

Volunteer Time to Volunteer

FSA

401K Employer Match

Employee Assistance Program

Employee Discounts

Job summary

EverDriven, LLC is seeking a Customer Success Manager to drive growth by developing strong relationships with school districts and guiding them through EverDriven’s products and services. The role emphasizes explaining value, identifying upsell opportunities, and educating clients to maximize partnership benefits.

The successful candidate will manage renewals, coordinate with internal teams, and maintain proactive client engagement across the customer lifecycle.

Qualifications

• Bachelor's degree or equivalent years of experience.
• Minimum of 5 years' experience in a business development or customer success role.
• Strong interpersonal and communication skills for client relationships.
• Excellent problem solving and analytical abilities to understand client needs.

Responsibilities

• Owns account relationships, strategy, pricing, renewals, and RFPs.
• Proactively engages and builds relationships with school district decision makers.
• Delivers tailored solutions and mitigates risks to drive retention and revenue.
• Collaborates with internal teams to coordinate resources for customers.
• Gathers customer feedback and advocates for product improvements to support growth.

Skills

Customer Success

Account Management

Relationship Building

Communication

Problem Solving

Education

Bachelor's degree

Job description

EverDriven, LLC is seeking a Customer Success Manager to drive growth by developing strong relationships with school districts and guiding them through EverDriven’s products and services. The role emphasizes explaining value, identifying upsell opportunities, and educating clients to maximize partnership benefits.

The successful candidate will manage renewals, coordinate with internal teams, and maintain proactive client engagement across the customer lifecycle.