Customer Success Manager (Fully Remote)

EverDriven, LLC; United States; Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability insurance

Flexible PTO and holidays

401(k) with employer match

401K with employer match

Job summary

EverDriven partners with school districts to provide safe, reliable transportation for students and to support district-level success with tech-powered, human-led services.

As a Customer Success/Business Development leader, you will serve as the primary contact for district clients, drive account growth through upselling, renewals, and RFPs, and proactively mitigate retention risks with tailored solutions.

Qualifications

• Bachelor's degree and 5+ years in business development or customer success.
• Strong interpersonal skills to build relationships with decision-makers.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Act as the primary point of contact for assigned school district clients.
• Drive account growth by identifying upsell and cross-sell opportunities while managing renewals and RFPs.
• Mitigate retention risks through proactive engagement and tailored solutions.

Skills

Interpersonal skills

Account growth

Upsell & renewals

RFP management

Education

Bachelor's degree

Job description

• Act as the primary point of contact for assigned school district clients, ensuring their success with EverDriven's services.
• Drive account growth by identifying upsell and cross-sell opportunities while managing renewals and RFPs.
• Mitigate retention risks through proactive engagement and tailored solutions.

What You Bring:

• Bachelor's degree and 5+ years of experience in business development or customer success.
• Strong interpersonal skills to build relationships with decision-makers at all levels.
• Ability to manage multiple priorities in a fast-paced environment with a proactive mindset.

Benefits and Perks:

• Comprehensive medical, dental, and vision insurance with virtual doctor visits at $0 co-pay.
• Company-paid life, short-term, and long-term disability insurance.
• Flexible Time Off, paid holidays, paid time to volunteer, and a 401K plan with employer match.

EverDriven

EverDriven partners with school districts to provide safe, reliable transportation for students, including those experiencing homelessness, living with disabilities, or outside traditional bus routes. The company operates with a tech-powered, human-led model and a culture rooted in integrity, collaboration, and continuous improvement.