Remote CSM — School District Partnerships

EverDriven, LLC; Jacksonville (FL); Remote; USD 88,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Virtual Doctor Visits

Life Insurance

Short Term Disability Insurance

Long-Term Disability Insurance

Flexible Time Off

Paid Holidays

Paid Time to Volunteer

Flex Spending Account

401K Plan

Employee Assistance Program

Employee Discounts Program

Job summary

EverDriven, LLC is seeking a Customer Success Manager to drive growth by building trusted advisor relationships with school districts. This remote Florida-based role focuses on maximizing value, educating clients on EverDriven’s products, and identifying upsell opportunities throughout the customer lifecycle.

The role emphasizes delivering ongoing education, advocating for customer needs, and collaborating with internal teams to access resources that support districts’ goals.

Qualifications

• Bachelor’s degree and/or equivalent relevant years of experience.
• Minimum of 5 years' experience in a business development or customer success role.
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients.
• Excellent problem-solving and analytical abilities to understand client needs and provide effective solutions.
• Ability to manage multiple priorities and projects simultaneously in a fast-paced environment.
• Proactive and self-motivated with a passion for customer success and a track record of achieving goals.
• Valid US driver's license in good standing, required.
• Position will be remote/WFH and requires up to 33% travel.

Responsibilities

• Implements strategies and processes that deliver consistent customer satisfaction and retention
• Owns account relationships, strategy, pricing - including managing contract renewals and RFPs.
• Proactively engages and builds relationships with decisions makers and all levels of school district personnel
• Understands retention and service risks in their book of business and works to drive risk mitigation plans where applicable
• Utilizes extensive product/service knowledge, problem-solving skills and training to enhance customer engagements while generating revenue
• Conducts regular check-ins and business reviews with clients to understand their goals and challenges, providing tailored solutions to meet their needs
• Works cross functionally and coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers
• Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges
• Advocates for solutions, product enhancements, and other actions to meet the needs of customers and cultivate growth

Skills

Interpersonal skills

Communication skills

Problem-solving

Analytical skills

Time management

Customer success

Education

Bachelor's degree

Job description

EverDriven, LLC is seeking a Customer Success Manager to drive growth by building trusted advisor relationships with school districts. This remote Florida-based role focuses on maximizing value, educating clients on EverDriven’s products, and identifying upsell opportunities throughout the customer lifecycle.

The role emphasizes delivering ongoing education, advocating for customer needs, and collaborating with internal teams to access resources that support districts’ goals.