Remote Customer Success Manager - Growth & Retention

EverDriven, LLC; Orlando (FL); Remote; USD 88.000 - 105.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision insurance

401K Plan with employer match

Zusammenfassung

EverDriven, LLC is seeking a Customer Success Manager to drive growth and act as a trusted advisor for school districts. You will develop strong client relationships, identify upsell opportunities, and educate clients to maximize partnership value.

The role is remote, requires Florida residency, and involves travel up to 50%. You will lead strategy, renewals, and cross-functional collaboration to ensure client success and revenue growth.

Qualifikationen

• Bachelor’s degree or equivalent years of experience.
• Minimum of 5 years' experience in a business development or customer success role.
• Strong interpersonal and communication skills; ability to build and maintain client relationships.
• Excellent problem-solving and analytical abilities to understand client needs and provide solutions.

Aufgaben

• Implement strategies and processes that deliver consistent customer satisfaction and retention.
• Own account relationships, strategy, and pricing including renewals and RFPs.
• Proactively engage with decision-makers and school district personnel at all levels.
• Identify retention and service risks and drive mitigation plans where applicable.
• Use product knowledge to enhance customer engagements while generating revenue.
• Conduct regular check-ins and business reviews to align with clients’ goals and challenges.

Kenntnisse

Relationship building

Communication skills

Problem-solving

Analytical thinking

Time management

Travel up to 50%

Ausbildung

Bachelor’s degree

Jobbeschreibung

EverDriven, LLC is seeking a Customer Success Manager to drive growth and act as a trusted advisor for school districts. You will develop strong client relationships, identify upsell opportunities, and educate clients to maximize partnership value.

The role is remote, requires Florida residency, and involves travel up to 50%. You will lead strategy, renewals, and cross-functional collaboration to ensure client success and revenue growth.