Remote Customer Success Manager: Behavioral Health Tech

Streamline Healthcare Solutions; Salem (NH); A distancia; USD 60.000 - 85.000; Jornada completa

Descripción de la vacante

Streamline Healthcare Solutions in the United States is seeking a Customer Success Manager who will oversee multiple client accounts, drive adoption of our behavioral health software, and coordinate across teams to ensure a superior customer experience. This role supports customers across Mountain or Central time zones and requires travel up to 20%.

The ideal candidate has a bachelor's degree, experience in healthcare IT or EMR, and prior CSM experience is desirable.

Formación

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsabilidades

• Manage multiple customer accounts to ensure satisfaction and retention.
• Understand customer needs and priorities and coordinate across teams.
• Manage projects to ensure deliverables are met.
• Hold regular meetings to stay aligned with customer needs.
• Facilitate sales of added functionality and modules to increase efficiency.
• Maintain customer retention and achieve high satisfaction metrics.

Conocimientos

Customer Success

Project Management

Change Management

Leadership

Team Building

Travel readiness

Educación

Bachelor's degree or higher in a related field

Descripción del empleo

Streamline Healthcare Solutions in the United States is seeking a Customer Success Manager who will oversee multiple client accounts, drive adoption of our behavioral health software, and coordinate across teams to ensure a superior customer experience. This role supports customers across Mountain or Central time zones and requires travel up to 20%.

The ideal candidate has a bachelor's degree, experience in healthcare IT or EMR, and prior CSM experience is desirable.