Remote Customer Success Manager (Behavioral Health SaaS)

Streamline Healthcare Solutions; Austin (TX); Remote; USD 80,000 - 120,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple healthcare client accounts, align product capabilities with customer needs, and coordinate cross-functional teams to deliver an exceptional experience.

You will manage projects, maintain ongoing customer engagement, and help expand product usage across customers, while supporting retention and satisfaction goals. This remote role primarily serves Mountain/Central time zones.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts
• Understand customer needs and priorities
• Manage projects to ensure deliverables are met
• Regular meetings to stay up to date with customer needs
• Facilitate sales of added functionality and modules to increase the customer's efficiency.
• Maintain customer retention
• Customer Satisfaction Rating of 85% or greater

Skills

Leadership

Project management

Customer focus

Education

Bachelor's degree or higher

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple healthcare client accounts, align product capabilities with customer needs, and coordinate cross-functional teams to deliver an exceptional experience.

You will manage projects, maintain ongoing customer engagement, and help expand product usage across customers, while supporting retention and satisfaction goals. This remote role primarily serves Mountain/Central time zones.