Remote Customer Success Manager — Behavioral Health Tech

Streamline Healthcare Solutions; Clayton (NM); Remote; USD 70,000 - 100,000; Full time

Job summary

Streamline Healthcare Solutions is a remote-friendly US-based employer seeking a Customer Success Manager to manage multiple customer accounts and ensure a superior, consistent customer experience across teams.

You will coordinate with product and service units to address client needs, drive renewals, and expand usage, while maintaining high satisfaction. The role aligns with Mountain or Central time zones to support clients effectively.

Qualifications

• Bachelor's degree or higher in a related field.
• Experience as a Customer Success Manager is desirable.
• Experience in Projects and Change Management.
• Background in Behavioral Healthcare or EMR preferred.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Skills

Project Management

Change Management

Leadership

Customer Success

Education

Bachelor's degree or higher

Job description

Streamline Healthcare Solutions is a remote-friendly US-based employer seeking a Customer Success Manager to manage multiple customer accounts and ensure a superior, consistent customer experience across teams.

You will coordinate with product and service units to address client needs, drive renewals, and expand usage, while maintaining high satisfaction. The role aligns with Mountain or Central time zones to support clients effectively.