Remote Customer Success Manager – Behavioral Health Tech

Streamline Healthcare Solutions; Baltimore (MD); Remote; USD 70,000 - 80,000; Full time

Job summary

Streamline Healthcare Solutions in the United States is seeking a Customer Success Manager to manage multiple customer accounts, ensure satisfaction, advocate for customers, and coordinate across product, sales, and support teams to deliver an exceptional experience. This remote role typically follows Mountain or Central time, supporting clients in those zones.

A Bachelor’s degree or higher is required, and willingness to travel up to 20% is expected.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background in Behavioral Healthcare or EMR experience preferred.

Responsibilities

• Manage multiple customer accounts to ensure satisfaction.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Provide product and industry consultation.
• Facilitate access to resources needed.
• Support upsell of additional modules to improve efficiency.
• Maintain customer retention and satisfaction targets.
• Collaborate with product managers and developers as needed.

Education

Bachelor’s degree or higher in a related field

Job description

Streamline Healthcare Solutions in the United States is seeking a Customer Success Manager to manage multiple customer accounts, ensure satisfaction, advocate for customers, and coordinate across product, sales, and support teams to deliver an exceptional experience. This remote role typically follows Mountain or Central time, supporting clients in those zones.

A Bachelor’s degree or higher is required, and willingness to travel up to 20% is expected.