Remote Customer Success Manager - Behavioral Health SaaS

Streamline Healthcare Solutions; Springfield (IL); À distance; USD 90 000 - 130 000; Plein temps

Résumé du poste

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts, ensure satisfaction, maintain product knowledge, and advocate for the customer across teams to deliver an exceptional experience. The role will involve coordinating with sales, product, and support teams to drive renewals and upsell opportunities while preserving customer retention.

The position mainly follows Mountain or Central time, and is a remote role based in the United States, with

Qualifications

• Bachelor's degree or higher in a related field.
• Experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building skills.
• Background in Behavioral Healthcare or EMR is preferred.
• Willingness to travel up to 20%.

Responsabilités

• Manage multiple customer accounts
• Understand customer needs and priorities
• Manage projects to ensure deliverables are met
• Regular meetings to stay up to date with customer needs
• Facilitate sales of added functionality and modules to increase the customer's efficiency.
• Maintain customer retention
• Customer Satisfaction Rating of 85% or greater

Connaissances

Customer success management

Project management

Change management

Leadership

Team building

Formation

Bachelor's degree or higher in a related field

Description du poste

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts, ensure satisfaction, maintain product knowledge, and advocate for the customer across teams to deliver an exceptional experience. The role will involve coordinating with sales, product, and support teams to drive renewals and upsell opportunities while preserving customer retention.

The position mainly follows Mountain or Central time, and is a remote role based in the United States, with