Remote Customer Success Manager - Behavioral Health Tech

Streamline Healthcare Solutions; Annapolis (MD); Remote; USD 70,000 - 110,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple healthcare client accounts, ensuring satisfaction and successful adoption of our web-based EMR solutions.

The role is remote within the United States, with scheduling aligned to Mountain or Central time and travel up to 20% for on-site client engagements as needed. You will collaborate across product, sales, and support teams to deliver exceptional customer outcomes.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior Customer Success Manager experience desirable.
• Experience in Project Management and Change Management.
• Leadership and team-building skills.
• Background in Behavioral Healthcare or EMR is preferred.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts
• Understand customer needs and priorities
• Manage projects to ensure deliverables are met
• Regular meetings to stay up to date with customer needs
• Facilitate sales of added functionality and modules to increase the customer's efficiency
• Maintain customer retention
• Customer Satisfaction Rating of 85% or greater

Skills

Customer Success

Project management

Leadership

Team building

Change management

Strategic planning

Education

Bachelor's degree

Tools

EMR systems

Healthcare IT

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple healthcare client accounts, ensuring satisfaction and successful adoption of our web-based EMR solutions.

The role is remote within the United States, with scheduling aligned to Mountain or Central time and travel up to 20% for on-site client engagements as needed. You will collaborate across product, sales, and support teams to deliver exceptional customer outcomes.