Remote Customer Success Leader — Healthcare Tech

Streamline Healthcare Solutions; Philadelphia (Philadelphia County); Remote; USD 70,000 - 80,000; Full time

Benefits offered by this job

Remote position

Flexible work environment

Travel up to 20%

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts, ensure satisfaction, and champion the voice of the customer. You will coordinate with product, sales, and support teams to deliver exceptional service and drive adoption of our behavioral health software.

The ideal candidate will have a bachelor's degree, experience in customer success or project management, strong communication skills, and willingness to travel up to 20%.

Qualifications

• Bachelor's degree or higher in a related field.
• Experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Excellent interpersonal and communication skills.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Provide product and industry consultation.
• Facilitate timely access to resources needed.
• Facilitate sales of added functionality and modules to increase the customer's efficiency.
• Maintain customer retention and Customer Satisfaction Rating of 85% or greater.

Skills

Interpersonal communication

Leadership

Problem solving

Education

Bachelor's degree or higher

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts, ensure satisfaction, and champion the voice of the customer. You will coordinate with product, sales, and support teams to deliver exceptional service and drive adoption of our behavioral health software.

The ideal candidate will have a bachelor's degree, experience in customer success or project management, strong communication skills, and willingness to travel up to 20%.