Remote Customer Success Leader - Healthcare Tech

Streamline Healthcare Solutions; Jackson (MS); Remote; USD 65,000 - 100,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to manage multiple customer accounts for satisfaction and advocacy in the behavioral health software space. The role requires coordinating with product and services teams and aligning with Mountain or Central time for coverage.

The ideal candidate has a bachelor's degree or higher, experience in customer success, project and change management, and a background in behavioral healthcare or EMR systems.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management
• Leadership and Team Building Skills
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsibilities

• Understand customer needs and priorities
• Manage projects to ensure deliverables are met
• Regular meetings to stay up to date with customer needs
• Facilitate sales of added functionality and modules to increase the customer's efficiency
• Maintain customer retention
• Customer Satisfaction Rating of 85% or greater

Skills

Customer success

Project management

Change management

Leadership

EMR knowledge

Behavioral health

Travel up to 20%

Education

Bachelor's degree or higher

Tools

EMR systems

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to manage multiple customer accounts for satisfaction and advocacy in the behavioral health software space. The role requires coordinating with product and services teams and aligning with Mountain or Central time for coverage.

The ideal candidate has a bachelor's degree or higher, experience in customer success, project and change management, and a background in behavioral healthcare or EMR systems.