Remote Customer Success Manager - Healthcare Tech

Streamline Healthcare Solutions; Alton (IL); Remote; USD 70,000 - 110,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts, ensuring satisfaction and adoption of our behavioral health software. You will stay current on industry and product knowledge and coordinate with cross-functional teams to deliver an exceptional customer experience.

The role typically follows Mountain or Central time to support customers in those time zones.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts to ensure satisfaction.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Maintain customer retention and achieve a satisfaction rating of 85% or greater.

Skills

Customer success management experience

Project management

Change management

Leadership

Willingness to travel

Education

Bachelor's degree or higher in a related field

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts, ensuring satisfaction and adoption of our behavioral health software. You will stay current on industry and product knowledge and coordinate with cross-functional teams to deliver an exceptional customer experience.

The role typically follows Mountain or Central time to support customers in those time zones.