Remote Customer Success Manager - Behavioral Health

Streamline Healthcare Solutions; Iowa Center (IA); Remote; USD 70,000 - 110,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts and ensure superior service. You will align with customer needs, coordinate across teams, and advocate for customers while driving product adoption.

Ideal candidates have a Bachelor's degree in a related field, plus experience in project and change management within healthcare tech or EMR environments. Travel up to 20% is required as projects demand coordination across sites.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior Customer Success Manager experience is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background in Behavioral Healthcare or EMR preferred.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts and ensure satisfaction.
• Maintain knowledge of industry and product trends.
• Coordinate across teams to deliver an exceptional customer experience.
• Schedule regular meetings to align with customer needs.
• Facilitate sales of added functionality and modules.
• Aim for high customer retention and satisfaction.

Skills

Leadership

Project Management

Change Management

Team Building

Customer Success Experience

Education

Bachelor's degree or higher in related field

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts and ensure superior service. You will align with customer needs, coordinate across teams, and advocate for customers while driving product adoption.

Ideal candidates have a Bachelor's degree in a related field, plus experience in project and change management within healthcare tech or EMR environments. Travel up to 20% is required as projects demand coordination across sites.