Remote Customer Success Manager - Healthcare Tech & Growth

Streamline Healthcare Solutions; Athens (GA); Remote; USD 70,000 - 80,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts, ensure satisfaction, and advocate for customers while coordinating with product, engineering, and sales teams.

Based in the United States, the role supports Mountain/Central time zones, with travel up to 20% and flexible scheduling as needed. A bachelor's degree and PM/change management experience are preferred.

Qualifications

• Bachelor's degree or higher in a related field.
• Experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background in Behavioral Healthcare or EMR is preferred.
• Excellent interpersonal and written/oral communication skills.
• Willingness to travel up to 20%.
• Willingness to work alternate schedules, as required.

Responsibilities

• Manage multiple customer accounts and ensure satisfaction.
• Provide product/industry consultation to customers.
• Coordinate across teams to ensure resources and support.
• Facilitate access to resources and upsell modules as appropriate.
• Maintain high customer retention and satisfaction levels.

Skills

Customer Success

Project Management

Change Management

Leadership

Behavioral Healthcare

Communication

Travel readiness

Education

Bachelor's degree

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts, ensure satisfaction, and advocate for customers while coordinating with product, engineering, and sales teams.

Based in the United States, the role supports Mountain/Central time zones, with travel up to 20% and flexible scheduling as needed. A bachelor's degree and PM/change management experience are preferred.