Remote Customer Success Manager — Renewal & Growth

Hubexo

Indianapolis (IN)

Remote

USD 90,000 - 130,000

Full time

5 days ago

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Job summary

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of accounts, drive adoption, engagement, and long-term value. You will own renewals and contribute to GRR targets while collaborating with Sales, Prod, and Finance.

This role is 100% remote for candidates in the US; residency in IN is included in the approved states. The ideal candidate has strong relationship-building capabilities, analytical skills, and experience managing subscription lifecycles in a

Qualifications

3+ years in Customer Success, Account Management, or a similar B2B role.
Experience managing a portfolio with retention and renewal responsibilities.
SaaS or subscription-based product experience is preferred.

Responsibilities

Own and manage an assigned customer portfolio through lifecycle, with renewals.
Engage customers regularly to ensure adoption, value realization, and satisfaction.
Coordinate onboarding and cross-functional collaboration for successful activation.
Track GRR, NRR, ARR and renewal risks; escalate where needed.
Maintain accurate renewal forecasts, account data, and activities in CRM.
Collaborate with Sales, Product, Finance, and Revenue Ops to optimize outcomes.