Remote Customer Success Lead - Renewals & Growth

Hubexo; Maryland; Remote; USD 85,000 - 110,000; Full time

Job summary

Hubexo North America is seeking a proactive Customer Success Manager to manage an assigned portfolio, drive onboarding, adoption, engagement, retention, and growth across customers in the North American market.

The role is revenue-accountable with responsibility for renewals, GRR targets, and ensuring customers realize measurable value from Hubexo solutions. A remote role requires residing in one of the allowed states.

Qualifications

• 3+ years in Customer Success, Account Management, or similar B2B role.
• Experience managing a portfolio with retention/renewals responsibility.
• Proven track record of meeting renewal/revenue targets.
• Experience with SaaS, subscriptions, or data/software products.
• Strong understanding of renewals, contracts, and customer lifecycle.

Responsibilities

• Own and manage a portfolio of customer accounts through lifecycle.
• Lead renewal planning, engagement, and execution to meet GRR targets.
• Cultivate relationships with customer stakeholders and executive sponsors.
• Collaborate with Sales, Care, Product, Finance, and Revenue Ops to ensure value realization.
• Proactively identify at-risk accounts and implement retention strategies.
• Coordinate onboarding, adoption, and success initiatives with internal teams.

Skills

Customer Success

Account Management

SaaS

Renewals

Relationship Building

Forecasting

Executive Communication

Data Analysis

Education

Bachelor's degree in Business, Communications, Technology, or related field

Job description

Hubexo North America is seeking a proactive Customer Success Manager to manage an assigned portfolio, drive onboarding, adoption, engagement, retention, and growth across customers in the North American market.

The role is revenue-accountable with responsibility for renewals, GRR targets, and ensuring customers realize measurable value from Hubexo solutions. A remote role requires residing in one of the allowed states.