Remote Customer Success Manager - Growth & Renewal

Hubexo; Montgomery (AL); Remote; USD 85,000 - 130,000; Full time

Job summary

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of customer accounts and drive long-term value through onboarding, adoption, engagement, retention, and growth. This is a revenue-accountable role with direct responsibility for renewal and GRR targets, in a fully remote capacity for eligible U.S.

states. The ideal candidate collaborates with Sales, Customer Care, Product, Finance, and Revenue Operations to deliver a consistent customer experience and

Qualifications

• 3+ years in Customer Success, Account Management, or similar.
• Experience managing a portfolio with retention/renewals responsibilities.
• Familiarity with SaaS, subscriptions, data solutions, or software.
• Knowledge of contract renewals, customer lifecycle, and recurring revenue.
• Ability to identify churn risks and implement retention plans.
• Strong relationship-building, communication, and negotiation skills.

Responsibilities

• Own and manage an assigned portfolio throughout the lifecycle.
• Lead renewal planning, engagement, and execution to meet GRR targets.
• Conduct regular customer meetings, reviews, and QBRs.
• Promote product adoption through education and training.
• Collaborate with Sales, Product, Finance, and Revenue Operations.
• Maintain accurate customer data in CRM and monitor health metrics.

Skills

Customer Success

Account Management

SaaS

Renewals

CRM

HubSpot

Data analysis

Education

Bachelor's degree in Business, Communications, Technology, or a related field

Tools

HubSpot

CRM systems

Job description

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of customer accounts and drive long-term value through onboarding, adoption, engagement, retention, and growth. This is a revenue-accountable role with direct responsibility for renewal and GRR targets, in a fully remote capacity for eligible U.S.

states. The ideal candidate collaborates with Sales, Customer Care, Product, Finance, and Revenue Operations to deliver a consistent customer experience and