Customer Success Support Engineer - 175504

ZP Group; United States; Remote; USD 39,000 - 48,000; Full time

Benefits offered by this job

Remote work

Medical/dental/vision benefits

Contract-3 months with extensions

Job summary

Piper Companies is seeking a Customer Success Support Engineer for a fully remote, initial 3-month contract with quarterly extensions and strong long-term potential. You will work with customers and internal teams to support onboarding, implementation, platform adoption, and technical troubleshooting.

Responsibilities include onboarding, deployment of virtual machine-based collectors and integrations, guidance on networking, DNS, firewall policies, and cloud-based implementations, ensuring

Qualifications

• 2+ years in customer success or tech support
• Experience with onboarding and implementation
• Strong networking knowledge

Responsibilities

• Onboard and implement technology solutions with customer teams.
• Deploy and support VM-based collectors, integrations, and monitoring tools.
• Provide guidance on networking, DNS, IPs, firewalls, and authentication.
• Support cloud implementations, API integrations, and platform adoption.
• Troubleshoot infrastructure and application issues with engineering teams.
• Deliver training and best practices for platform adoption.
• Document environments and milestones.
• Build strong customer relationships and act as a trusted advisor.

Skills

Networking basics

Troubleshooting

Communication skills

Onboarding & implementation

Cloud technologies

Education

Bachelor's degree in IT or CS

Tools

Virtual Machines

Active Directory

Azure AD/Entra ID

Windows Server

DNS/DHCP/Firewall config

Job description

Piper Companies is seeking a Customer Success Support Engineer to support a leading organization in the networking and technology space. This is a fully remote opportunity offering an initial 3-month contract with quarterly extensions and strong long-term potential. The Customer Success Support Engineer will work directly with customers and internal teams to support onboarding, implementation, platform adoption, and technical troubleshooting efforts, serving as a trusted technical resource throughout the customer lifecycle.

Responsibilities of the Customer Success Support Engineer:

• Partner with customer IT and infrastructure teams to support onboarding, implementation, and activation of technology solutions.
• Assist with the deployment, configuration, and support of virtual machine-based collectors, integrations, and monitoring tools within customer environments.
• Provide technical guidance related to networking, connectivity, system access, DNS, IP addressing, firewall policies, and authentication requirements.
• Support cloud-based implementations, API integrations, system migrations, and platform adoption initiatives.
• Troubleshoot infrastructure, networking, and application issues while coordinating resolutions with engineering and support teams.
• Deliver technical training, end-user guidance, and best practices to ensure successful platform adoption and utilization.
• Document customer environments, technical configurations, troubleshooting efforts, and implementation milestones.
• Build strong customer relationships and serve as a trusted advisor to drive customer satisfaction and long-term success.

Qualifications for the Customer Success Support Engineer:

• 2+ years of experience in customer success, technical support, IT support, network support, implementation, onboarding, or a related client-facing technical role.
• Hands-on experience with networking fundamentals including TCP/IP, DNS, DHCP, firewalls, SSH, SNMP, and virtualized environments.
• Experience with Windows environments, Active Directory, Microsoft 365, Entra ID (Azure AD), Windows Server, or other enterprise IT infrastructure technologies is preferred.
• Understanding of cybersecurity concepts including vulnerability management, software patching, system hardening, CVEs, and endpoint security.
• Strong troubleshooting and problem-solving skills with the ability to diagnose technical issues across infrastructure, networking, and software environments.
• Excellent communication and presentation skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or equivalent professional experience.

Compensation:

• $28-$35/hr
• Comprehensive Benefits including Medical, Dental, and Vision

Keywords: Customer Success Support Engineer, Technical Customer Success, Customer Success Engineer, Customer Success Specialist, Technical Support Engineer, Technical Support Specialist, IT Support Engineer, Network Support Engineer, Implementation Specialist, Onboarding Specialist, Customer Success, SaaS Support, Enterprise Software, Cisco Networking, TCP/IP, DNS, DHCP, Firewall Management, Active Directory, Microsoft 365, Entra ID, Azure AD, Virtual Machines, Cloud Technologies, Cybersecurity, API Integrations, Professional Services, Enterprise IT, Technical Consultant.

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